SOPs for students

1. 01. Personal calling or messaging to the teachers is strictly prohibited.
2. 02. For any query related to study ask question through the option "ASK QUESTION".
3. 03. Misbehaving with the teachers may lead to the termination of membership.
4. 04. Punctuality of students will be strictly monitored.
5. 05. All homework/assignments given by teacher must be completed within the given time.
6. 06. Use of Zoom link by any irrelevant persons including parents is strictly prohibited.
7. 07. Student must renew their membership within one week of expiry of membership.
8. 08. Change of classes is not allowed i.e. from crash to normal or vice versa.
9. 09. Students, who join late for normal or crash classes, have to work hard and cover the previous classes through the recordings available in their portal.
10. 10. In case of any personal issue/problem/concern students are advised to contact us on 03041110400.
11. 11. Teacher will not repeat lecture for a student who arrive late in the class.
12. 12. Unusual disturbance in the class by any student is not allowed.
13. 13. Students are advised to mute their mic during the classes.
14. 14. Classes will not be conducted during gazetted holiday(s).
15. 15. Students who opt for one batch will not be allowed to join another batch without prior permission from the management.
16. 16. Be respectful towards instructor and other student during the class.
17. 17. Do not start speaking directly when you have a question, instead use the virtual "Raise Hand" option to signal the instructor that you have a question.
18. 18. Always respond to the instructor in an appropriate way when asked for attendance or any question e.g. "Raise Hand".
19. 19. Inform the instructor if you have an emergency and need to leave the online class.
20. 20. Use a separate quiet room for taking online lectures to avoid causing disturbances to the class.
21. 21. Do not eat or drink during the class. Except for water, which should be kept at a safe distance from your laptop/mobile phone.
22. 22. If you encounter any technical issue, first try your best to troubleshoot then inform your instructor by sending a message.

Standard Operating Procedures (SOPs) for O-Level Customers

1. 01. Class Transfer Restrictions: Students are not permitted to switch between class types, such as from crash courses to regular classes or vice versa.
2. 02. Late Enrollment: Students who join classes late must independently catch up on missed content using the available class recordings in their portal.
3. 03. Support for Personal Issues: For any personal concerns or issues, students are advised to contact our support team at +92 304 1110400
4. 04. No Lecture Repetition: Instructors will not repeat lectures for students who arrive late to class.
5. 05. Holiday Schedule: Classes will not be held on gazetted holidays.
6. 06. Batch Participation: Students must remain in their assigned batch. Joining another batch requires prior permission from management.
7. 07. Pre-Enrollment Information: Before enrolling, it is mandatory to visit our website, Alnafi.Academy, to review all details, including faculty, fees, schedule, and demo classes.
8. 08. Demo Class Enrollment: Prospective students are required to enroll in a demo class before joining the full course.
9. 09. No Refund Policy: Please note that we do not offer refunds once enrollment is confirmed.
10. 10. Prohibition on Personal Contact: Direct personal contact with instructors is strictly prohibited.
11. 11. Question Asking During Class: Students are encouraged to ask questions during live classes.
12. 12. Restricted Use of Class Links: Sharing live class links with unauthorized individuals, including parents, is strictly prohibited and may result in the termination of membership.
13. 13. SOP Modifications: Al Nafi reserves the right to modify these SOPs at any time.
14. 14. Fee Payment for Pakistani Residents: Pakistani nationals residing in Pakistan are required to pay their fees in PKR.
15. 15. International Fee Payment: Students residing outside of Pakistan must pay their fees in the relevant currency.
16. 16. Free Trial Policy: A seven (7) day free trial of our demo courses is available. If not converted to a paid membership within this period, portal access will expire after 7 days.
17. 17. Account Information: Once registered, the username and email address cannot be changed.
18. 18. Violation of Terms and Conditions: Any student found violating our terms and conditions as detected by our Machine Learning Monitoring System will face a 12-month ban.

By adhering to these SOPs, we ensure a smooth and effective learning experience for all our students. Thank you for choosing Al Nafi.